MGA Publishes Alternative Dispute Resolution (ADR) Directive

To all B2C gaming operators, please note that the Malta Gaming Authority has published an important notification for all B2C operators. There is a close deadline specified associated to this directive as specified in their publication.

“B2C licensees must make readily available to players the applicable procedures for making a complaint to them and for referring a complaint to an ADR entity. This Directive is intended to provide additional guidance to B2C licensees as to the nature of the ADR entity which B2C licensees must refer players to, and details as to the specific information which must be notified to the MGA.

Those who have not yet informed the MGA as to which ADR entity they have entered into an agreement with, are to do so as soon as possible, by sending an email on support.mga@mga.org.mt with the subject “ADR Notification”, detailing the name(s) of the ADR entity or entities, and the duration of the agreement.”

 

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MGA Publishes Alternative Dispute Resolution (ADR) Directive